At Elenoire Aesthetics & PMU, we strive to provide exceptional service and ensure that each client receives the attention they deserve. To maintain efficiency and fairness in our booking system, we have implemented the following policies regarding treatment deposits and bookings:
Treatment Deposit
1. Deposits Requirement:
– A deposit is required to secure all appointments for treatments. The amount of the deposit will vary depending on the service booked and will be communicated at the time of booking.
2. Purpose of Deposits:
– Deposits are taken to confirm your commitment to the appointment and to reserve the necessary time and resources for your treatment.
3. Payment Methods:
– Deposits can be paid using cash, debit cards, credit cards (Visa, MasterCard, American Express), or other accepted payment methods.
Booking Conditions
1. Appointment Confirmation:
– Your appointment is confirmed only upon receipt of the required deposit.
2. Cancellation Policy:
– We understand that circumstances may arise that require you to cancel or reschedule your appointment. We kindly ask for at least 48 hours’ notice for any changes to your booking.
3. Missed Appointments:
– If you miss your appointment without providing 48 hours’ notice or fail to attend, your deposit will be forfeited. This policy ensures that our time and resources are respected, and it compensates for the lost opportunity to accommodate other clients.
4. Rescheduling:
– If you need to reschedule your appointment and provide sufficient notice, your deposit can be transferred to the new appointment time. This is subject to availability and at the discretion of Elenoire Aesthetics & PMU.
5. Refund Policy:
– Deposits are non-refundable in the event of a missed appointment or late cancellation. This policy applies regardless of the reason for cancellation, including but not limited to illness, emergencies, or unforeseen circumstances.
Client Responsibility
1. Timeliness:
– We recommend arriving on time for your appointment to ensure you receive the full duration of your treatment. Late arrivals may result in a shortened appointment time to accommodate subsequent bookings.
2. Communication:
– Please notify us promptly if you anticipate being late or unable to attend your appointment. Open communication helps us serve you better and manage our schedule effectively.
General Terms and Conditions
You must understand that You must avoid alcohol, aspirin and non-steroidal anti-inflammatory drugs, such as ibuprofen, for at least 24 and preferably, 48 hours prior to any treatment and that Elenoire Aesthetics & PMU cannot be held responsible for any adverse effects resulting from the use of these substances.
You understand that the practice of medicine and surgery is not an exact science and therefore that no guarantee can be given as to the results of the treatment(s) that You have agreed to undergo. You accept and understand that the goal of this treatment is improvement, not perfection, and that there is no guarantee that the anticipated results will be achieved and that treatments may sometimes be unsuccessful.
Pregnancy and breastfeedingÂ
We are unable to treat any patients who are pregnant or breastfeeding.
If you have booked and have subsequently become pregnant or breastfeeding, we will suspend treatments for this duration and pause any future payments until you are ready to resume treatment. Any treatments booked prior to pregnancy or breastfeeding will be honoured for 2 years after cancelling or pausing payments. In the event of any price increase during this period, additional costs must be paid when returning for treatment.
Contact Us
If you have any questions or concerns regarding our treatment deposit and booking policy, please do not hesitate to contact us. We are committed to providing exceptional service and ensuring your experience with us is enjoyable and satisfying.
Thank you for choosing Elenoire Trading Limited . We appreciate your understanding and cooperation with our policies, which enable us to maintain high standards of service for all our valued clients.
